AGB
Terms and Conditions
General terms and conditions of business
(As of February 9, 2025)
The general terms and conditions of Eventhouse Dortmund, represented by Catering by Mohr GmbH & Co. KG, apply to all services offered by Catering by Mohr GmbH & Co. KG. A contract is concluded only after a written or verbal order from the customer (the word "order" during a phone call or in an email directly triggers an order). Written confirmation from Catering by Mohr GmbH & Co. KG is not required, but can be requested by the customer.
Offers
We provide our customers with non-binding offers.
Offers that include the rental of a location and/or our vehicles are valid for 4 weeks.
Orders
By placing an order, the customer confirms that he has read and accepted the General Terms and Conditions.
Please note that our delivery capacity is limited, as we want to give each order the utmost attention and care. All dishes are prepared fresh to order, ensuring the quality our company stands for. Therefore, please order as early as possible to ensure your preferred delivery time.
To ensure a smooth process, we require precise delivery/collection time windows, the mobile number of the local contact person, the exact delivery location and the correct billing address (see also Delivery/Delivery Conditions).
At the request of many of our customers, we have created our new menu using a modular system. This allows you to put together your own buffet.
All components, including finger food and grilled items, are subject to a minimum order quantity of 10 pieces per type.
For orders of smaller quantities we charge a surcharge of 25%.
For orders under €200, we charge a delivery fee, which is calculated based on distance/effort.
We would be happy to assist you in putting together your package – by phone or in person by appointment.
Events with cash sales
If you book us for your event, where we are to serve your customers/guests with a cash register, you must ensure a minimum turnover of €500 per day of the event.
If this amount is not reached, you must make up the missing amount.
Changes
Changes to the number of people/food selection can be accepted for pure food orders and small events (calculated according to the respective effort) up to 7 working days (Mondays - Fridays) before the delivery date.
Exception:
For orders containing pasta from Pasta-Passion, an order/change period of 14 working days applies.
For large events (calculated according to the respective effort)/weddings, adjustments are possible up to 14 working days in advance.
We reserve the right to charge for any changes that are subsequently made.
Delivery/Delivery Conditions
Delivery will be made to the delivery address provided by the customer when placing the order on the agreed delivery date. Delivery will be made to the best of our knowledge and belief. Despite our utmost care, deviations from the agreed delivery date may occur, which are beyond our control or responsibility. If we foresee this happening, we will contact you immediately by phone. Therefore, it is very important that you provide your telephone or mobile phone number when placing your order.
Any special circumstances regarding the delivery location, such as construction sites, street festivals, barriers, markets, long distances, parking facilities, more than two floors, etc., must be specified when ordering. We reserve the right to charge you for any additional costs incurred due to these circumstances.
Return/Collection of empties
The customer must return the empty containers to Catering by Mohr GmbH & Co. KG no later than three business days after delivery. Please arrange a return date with the driver upon delivery or by phone afterward. The empty containers must be returned free of food residue and pre-rinsed. Failure to comply with this deadline will result in a charge for any additional costs incurred.
When booking additional dishes, cutlery, etc., these must be sorted into the containers provided, without any leftover food or waste.
If you would like Catering by Mohr GmbH & Co. KG to pick up your order, please indicate this when placing your order. Pickup will be arranged by appointment. Please ensure that the empty containers/tableware are complete and free of food residues at the agreed time. A flat-rate pickup fee based on the time and mileage will apply for pickup by Catering by Mohr GmbH & Co. KG.
The customer is obligated to treat the rental items provided to them with care. The customer is responsible for the rental items from the time of handover until their return. Unwashed empties are initially accepted subject to availability. Exact breakages and missing items can only be determined after the cleaning process has been completed. Any missing items and breakages will be charged at the current rate and invoiced to the customer.
Prices/Payment
Please refer to our website or our printed materials for current prices.
Delivery within Dortmund is free for orders over €200.00 from Catering by Mohr GmbH & Co. KG. For orders under €200.00 or outside of Dortmund, we will be happy to charge a flat delivery fee depending on the effort and distance. You also have the option of picking up the order yourself at an agreed time.
All prices quoted include VAT. We reserve the right to adjust prices accordingly in the event of changes in the law.
Payment is made either in cash upon return of the empties or, by arrangement, by bank transfer after invoicing.
Exceptions:
For Christmas/Communion/Confirmation orders, we will issue an advance invoice. The full gross invoice amount must be received by us 7 business days before the delivery date.
Upon acceptance of the offer for weddings/large events, a deposit of €1,000 is due.
The remaining amount will be paid either via a final invoice or in installments that we will agree with you.
Cancellations
If you need to cancel a buffet for personal/company reasons, we will charge you the cancellation fee accordingly.
Costs already incurred, such as administrative expenses, purchasing of goods, personnel expenses, rent, etc., must also be invoiced.
The costs are assessed individually, depending on the complexity of the order and the time of cancellation. We take into account the legal provisions of the German Civil Code (BGB) to ensure that the resulting damages are justifiable for both parties.
The following guideline applies:
Small events and food orders:
Cancellations up to 30 days before the respective event approx. 5% + possible rentals and special services
Cancellations up to 14 days before the respective event approx. 50% + possible rentals and special services
Cancellations up to 7 days before the respective event 100%, including any rental fees and special services, excluding any delivery charges
Large events - celebrations (corporate or private) and weddings:
Cancellations from the binding confirmation of the respective event, possible rentals and special services
Cancellations up to 220 days before the respective event approx. 5% + possible rentals and special services
Cancellations up to 90 days before the respective event approx. 50% + possible rentals and special services
Cancellations up to 14 days before the respective event 100%, including any rental fees and special services, excluding any delivery charges
Events with cash sales:
If you cancel your contract with us, you must fully compensate for the missing minimum turnover of €500 per event day, which corresponds to a minimum cancellation fee of €500.
Complaints
Any missing items or defects in the delivery must be reported to the delivery driver directly or immediately upon discovery by calling Catering by Mohr GmbH & Co. KG at +49 231 17 97 55 and documented with photos so that we have the opportunity to rectify the problem immediately. We can only acknowledge complaints received after this time but cannot process them further.
Place of jurisdiction
The place of performance is the registered office of Catering by Mohr GmbH & Co. KG: Walter-Welp-Str. 10, 44149 Dortmund. The place of jurisdiction is Dortmund.
If individual conditions are invalid, all others remain valid.
We reserve the right to make changes, errors and misprints.
